:root{
  color-scheme:dark;
  --night:#040b12;--ink:#07121d;--panel:#0a1824;--panel2:#0e2130;--line:#294355;
  --gold:#d7ad52;--gold2:#ffe9a3;--jade:#4fd6bb;--cyan:#56bfe8;--red:#ef6d65;
  --text:#edf4f7;--muted:#8ea6b8;--shadow:0 18px 55px #0009
}
*{box-sizing:border-box}
html{min-width:320px;background:var(--night)}
body{
  margin:0;min-height:100vh;color:var(--text);font-family:"Microsoft YaHei","Noto Sans SC",system-ui,sans-serif;
  background:
    radial-gradient(circle at 78% -8%,#1b5870 0,transparent 38%),
    radial-gradient(circle at 8% 98%,#204a42 0,transparent 32%),
    linear-gradient(135deg,#030810,#08141e 48%,#07111c);
  overflow-x:hidden
}
body:before{
  content:"";position:fixed;inset:0;pointer-events:none;opacity:.22;
  background-image:linear-gradient(#b9dcff08 1px,transparent 1px),linear-gradient(90deg,#b9dcff08 1px,transparent 1px);
  background-size:42px 42px;mask-image:linear-gradient(to bottom,#000,transparent 75%)
}
.world-bg{position:fixed;inset:0;pointer-events:none;overflow:hidden}
.world-bg i{position:absolute;border-radius:50%;filter:blur(70px);opacity:.12}
.world-bg i:nth-child(1){width:55vw;height:28vw;background:#3fb7d9;right:-15vw;top:-8vw}
.world-bg i:nth-child(2){width:44vw;height:30vw;background:#3ee2a3;left:-18vw;bottom:-12vw}
.world-bg i:nth-child(3){width:34vw;height:18vw;background:#d99b3f;left:28vw;top:35vh;opacity:.05}
main{position:relative;z-index:1;min-height:100vh;padding:18px}
.hidden{display:none!important}
.ornate{
  position:relative;border:1px solid #8a7137;border-radius:16px;
  background:linear-gradient(145deg,#0b1b29f8,#07121df8);
  box-shadow:0 0 0 1px #211d11,var(--shadow),inset 0 0 35px #d8b45e0d
}
.ornate:before,.ornate:after{content:"";position:absolute;width:34px;height:34px;pointer-events:none}
.ornate:before{left:7px;top:7px;border-left:2px solid var(--gold);border-top:2px solid var(--gold);border-radius:8px 0 0}
.ornate:after{right:7px;bottom:7px;border-right:2px solid var(--gold);border-bottom:2px solid var(--gold);border-radius:0 0 8px}
.seal{
  display:grid;place-items:center;flex:0 0 auto;width:66px;height:66px;border-radius:50%;
  border:2px solid #f0ca6c;background:radial-gradient(circle at 35% 30%,#b34038,#61161e 70%);
  color:#fff0b1;font:38px KaiTi,STKaiti,serif;
  box-shadow:0 0 0 5px #281a11,inset 0 0 16px #ffca5755,0 0 24px #d7ad5225
}
.seal.small{width:46px;height:46px;font-size:27px;box-shadow:0 0 0 3px #281a11,inset 0 0 12px #ffca5755}
.login-card{width:min(520px,94vw);margin:7vh auto;padding:36px 42px}
.login-mark{display:flex;align-items:center;justify-content:center;gap:20px;text-align:left}
.login-mark small,.brand small,.page-heading small{display:block;color:#b99b5b;font-size:11px;letter-spacing:2.5px}
.login-mark h1{font:44px KaiTi,STKaiti,serif;color:var(--gold2);margin:3px 0 0;letter-spacing:4px}
.login-lead{text-align:center;color:#9db2c0;margin:24px 0 30px}
.login-card label,.form-card label{display:grid;gap:8px;margin:15px 0;color:#d4e0e6;font-size:14px}
.login-card label span{color:#d9bf7e}
input,select,textarea{
  width:100%;border:1px solid #3e5c70;border-radius:10px;background:#06111bec;color:#f3f7f9;
  padding:12px 14px;font:15px inherit;outline:none;transition:.2s border-color,.2s box-shadow,.2s background
}
input:hover,select:hover,textarea:hover{border-color:#58798f}
input:focus,select:focus,textarea:focus{border-color:var(--jade);background:#091823;box-shadow:0 0 0 3px #4fd6bb1d}
button{
  border:1px solid #4b6679;border-radius:9px;background:linear-gradient(180deg,#183044,#102334);
  color:#eef5f8;padding:10px 16px;cursor:pointer;font:14px inherit;transition:.18s transform,.18s filter,.18s border-color
}
button:hover{filter:brightness(1.16);border-color:#7593a5}
button:active{transform:translateY(1px)}
button.jade{background:linear-gradient(135deg,#165f52,#177e6d);border-color:#64d9c2}
button.primary{font-weight:700;letter-spacing:1px;box-shadow:inset 0 1px #b3ffe75c,0 7px 22px #0a493d42}
.login-card .primary{width:100%;margin-top:8px;padding:13px}
.secure-note{text-align:center;margin-top:18px;color:#718a9b;font-size:12px}
.error{color:#ff8f86;min-height:24px;margin-top:12px;text-align:center}
.app{display:grid;grid-template-columns:230px minmax(0,1fr);gap:16px;max-width:1900px;margin:auto;min-height:calc(100vh - 36px)}
.sidebar{position:sticky;top:18px;height:calc(100vh - 36px);padding:22px 14px;display:flex;flex-direction:column;overflow:hidden}
.brand{display:flex;align-items:center;gap:12px;padding:3px 10px 24px;border-bottom:1px solid #284051}
.brand b{display:block;color:var(--gold2);font:24px KaiTi,STKaiti,serif;letter-spacing:2px;margin-top:3px}
.nav-caption{color:#647e8f;font-size:11px;letter-spacing:3px;padding:24px 12px 9px}
nav{display:grid;gap:7px}
nav button{position:relative;display:flex;align-items:center;gap:12px;width:100%;padding:10px 12px;text-align:left;background:transparent;border-color:transparent;color:#a9bcc8}
nav button span{display:grid;place-items:center;width:30px;height:30px;border:1px solid #3c596b;border-radius:8px;color:#d7b45d;background:#0b1b28;font:18px KaiTi,serif}
nav button i{font-style:normal;font-size:15px}
nav button:hover{background:#102737;border-color:#304d5e;color:white}
nav button.active{background:linear-gradient(90deg,#62431f,#183141);border-color:#bd9143;color:#fff5d0;box-shadow:inset 3px 0 #f1c867,0 6px 18px #0005}
nav button.active span{border-color:#e3bb5e;background:#55361b;color:#fff0af}
.nav-unread{display:grid;place-items:center;min-width:23px;height:23px;margin-left:auto;padding:0 6px;border:1px solid #ffaaa2;border-radius:999px;background:linear-gradient(145deg,#ed4f4f,#a61621);color:#fff!important;font:800 12px/1 Arial,sans-serif;box-shadow:0 0 0 3px #2b1016,0 0 14px #ff4e5a99;animation:unread-pulse 1.8s infinite}.nav-unread.hidden{display:none}.nav-has-unread{border-color:#7d3b42!important;background:#351a24!important}.nav-has-unread:not(.active) i{color:#ffd6d2;font-weight:800}@keyframes unread-pulse{50%{box-shadow:0 0 0 3px #2b1016,0 0 5px #ff4e5a55;transform:scale(.96)}}
.side-foot{margin-top:auto;display:flex;align-items:center;gap:10px;padding:14px 12px;border-top:1px solid #284051;color:#cbd9df}
.side-foot small{display:block;color:#708999;font-size:11px;margin-top:2px}
.pulse{width:10px;height:10px;border-radius:50%;background:#50e5a6;box-shadow:0 0 13px #50e5a6;animation:pulse 1.8s infinite}
@keyframes pulse{50%{opacity:.45;box-shadow:0 0 4px #50e5a6}}
.console{min-width:0}
.topbar{min-height:82px;display:flex;align-items:center;justify-content:space-between;padding:14px 24px;margin-bottom:14px}
.page-heading h1{font:30px KaiTi,STKaiti,serif;color:#ffe9a3;margin:4px 0 0;letter-spacing:3px}
.status{display:flex;align-items:center;gap:16px;text-align:right}
.status small{display:block;color:#718a9b;font-size:11px}
.status b{color:#eaf4f6}
.overview{display:grid;grid-template-columns:repeat(4,minmax(170px,1fr));gap:12px;margin-bottom:14px}
.overview article{position:relative;display:flex;align-items:center;gap:14px;min-height:100px;padding:16px 18px;border:1px solid #294454;border-radius:14px;background:linear-gradient(135deg,#0b1d2aeb,#0c1722eb);box-shadow:0 10px 30px #0005;overflow:hidden}
.overview article:after{content:"";position:absolute;right:-30px;top:-45px;width:110px;height:110px;border:1px solid #ffffff0c;border-radius:50%}
.metric-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:14px;border:1px solid currentColor;font:25px KaiTi,serif;background:#ffffff08;box-shadow:inset 0 0 16px currentColor}
.metric-icon.gold{color:#e5bd61}.metric-icon.jade{color:#50d8b9}.metric-icon.cyan{color:#59bee8}.metric-icon.red{color:#f17a70}
.overview small{display:block;color:#839aa9;font-size:12px}.overview b{display:block;color:white;font-size:25px;margin:2px 0}.overview em{font-style:normal;color:#647f90;font-size:11px}
.tab{display:none;min-height:calc(100vh - 230px);border:1px solid #294354;border-radius:16px;background:#07131eea;padding:20px;box-shadow:0 18px 48px #0006}
.tab.active{display:block;animation:panel-in .18s ease-out}
@keyframes panel-in{from{opacity:.35;transform:translateY(3px)}}
.section-head{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:17px;padding:2px 2px 13px;border-bottom:1px solid #223846}
.section-head h2,.form-card h2{font:30px KaiTi,STKaiti,serif;color:var(--gold2);margin:3px 0 2px;letter-spacing:2px}
.section-head p,.form-card p{color:#8199a8;margin:0;font-size:13px}
.eyebrow{color:#c29b4e;font-size:10px;letter-spacing:2.5px}
.toolbar{display:flex;gap:10px}.search{position:relative;width:min(370px,33vw)}.search span{position:absolute;left:13px;top:7px;color:#7f9aae;font-size:24px}.search input{padding-left:39px}
.info-strip{display:flex;gap:12px;align-items:center;margin-bottom:12px;padding:10px 13px;border:1px solid #4a3c21;border-radius:9px;background:#2a21126e;color:#a9bac3;font-size:12px}.info-strip b{color:#f2ce73}
.table-wrap{overflow:auto;border:1px solid #263d4d;border-radius:12px;max-height:calc(100vh - 348px);background:#06111a}
table{width:100%;border-collapse:separate;border-spacing:0;min-width:1120px}
th{position:sticky;top:0;z-index:2;text-align:left;background:linear-gradient(#173044,#112536);color:#ecd58f;font-size:12px;letter-spacing:.5px}
th,td{padding:12px;border-bottom:1px solid #1d3240;white-space:nowrap}
td{color:#d9e5ea;font-size:13px}tbody tr:nth-child(even) td{background:#0a1924}tbody tr:hover td{background:#102838}
small,.secondary{color:#718b9c;font-size:11px}
.password-mask{color:#ffe6a0;letter-spacing:3px}.user-agent{max-width:330px;overflow:hidden;text-overflow:ellipsis}
.tag{display:inline-block;border:1px solid #4e6778;border-radius:999px;padding:3px 8px;margin:2px;font-size:11px;background:#0b1822}
.role-display-name{display:inline-block;color:#fff0a1;font:800 18px KaiTi,STKaiti,serif;letter-spacing:1.4px;line-height:1.3;text-shadow:0 0 12px #e7b84f66}
.tag.green{color:#79e6be;border-color:#3f9b81}.tag.red{color:#ff9389;border-color:#a14e4b}
.online-state{display:inline-flex;align-items:center;gap:7px;padding:4px 10px;margin:2px 2px 5px;border:1px solid;border-radius:999px;font-size:12px;font-weight:800;letter-spacing:1px}.online-state i{width:8px;height:8px;border-radius:50%}.online-state.online{color:#8dffd6;border-color:#3da487;background:#103a32}.online-state.online i{background:#5df0b4;box-shadow:0 0 10px #5df0b4;animation:pulse 1.8s infinite}.online-state.offline{color:#a9bac3;border-color:#4a606d;background:#16232b}.online-state.offline i{background:#71838c}
.registration-time{display:inline-block;color:#e9d28a;font-size:12px;font-weight:700;line-height:1.45;white-space:normal;min-width:132px}
.row-actions{display:flex;flex-wrap:wrap;gap:5px;min-width:190px}.row-actions button{padding:6px 8px;font-size:11px}.row-actions .offline-action{border-color:#d6ad51;color:#ffe29b;background:#342711}.row-actions .danger-action{border-color:#c85e63;color:#ffc1bd;background:#42191d}.row-actions .offline-action:hover{background:#574018}.row-actions .danger-action:hover{background:#672329}
.cards{display:grid;gap:12px}.empty-state:empty:after{content:"暂无客服消息";display:grid;place-items:center;min-height:300px;color:#547082;border:1px dashed #294758;border-radius:12px}
.message{border:1px solid #385469;border-left:4px solid var(--gold);border-radius:12px;padding:14px;background:linear-gradient(135deg,#0b1d2a,#0a1722)}
.message.gm{border-left-color:var(--jade)}.message .meta{color:#708999;font-size:11px;margin-bottom:8px}.message textarea{margin-top:10px}
.split{display:grid;grid-template-columns:1fr 1fr;gap:18px}.form-card{padding:22px;border-radius:14px}.form-title{display:flex;align-items:center;gap:12px;padding-bottom:13px;border-bottom:1px solid #263c4c}.form-title>span{display:grid;place-items:center;width:42px;height:42px;border:1px solid #d0a64f;border-radius:12px;background:#57371b;color:#ffe9a3;font:25px KaiTi,serif}.form-title h2{font-size:25px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.form-card label small{display:block;margin-top:-5px}.check{display:flex!important;align-items:center;gap:9px}.check input{width:auto}.form-card .primary{width:100%;margin-top:8px}
.notice{position:fixed;right:28px;top:24px;z-index:20;padding:13px 19px;border:1px solid var(--jade);border-radius:10px;background:#0b322bf5;color:#baffeb;box-shadow:0 10px 35px #0009}
.auto-refresh{display:flex;align-items:center;gap:9px;min-width:136px;justify-content:center}
.auto-refresh>span{width:9px;height:9px;border-radius:50%;background:#54e6b6;box-shadow:0 0 11px #54e6b6}
.auto-refresh.realtime-offline>span{background:#ef8d65;box-shadow:0 0 11px #ef8d65}
.auto-refresh.is-refreshing>span{animation:refresh-pulse .65s infinite alternate}.auto-refresh b{font-size:12px;white-space:nowrap}
.audit-action{display:inline-block;max-width:260px;color:#ffe39a;font-weight:800;white-space:normal;line-height:1.45}.audit-detail{display:inline-block;max-width:430px;color:#c9dbe1;white-space:normal;line-height:1.55}
@keyframes refresh-pulse{to{opacity:.25;transform:scale(.6)}}
.customer-summary{display:flex;align-items:center;gap:10px;margin:-4px 0 15px;padding:11px 14px;border:1px solid #2d5260;border-radius:11px;background:linear-gradient(90deg,#0d2a32,#0a1823)}
.customer-summary .live-dot{width:9px;height:9px;border-radius:50%;background:#52e4b3;box-shadow:0 0 12px #52e4b3;animation:pulse 1.8s infinite}
.customer-summary b{color:#d8f5ed;font-size:13px}.customer-summary small{color:#819aa7}
.customer-search-panel{display:grid;grid-template-columns:minmax(260px,1.5fr) minmax(130px,.6fr) minmax(150px,.65fr) minmax(150px,.65fr);gap:10px;margin:0 0 14px;padding:14px;border:1px solid #2c4b5b;border-radius:12px;background:#081824}.customer-search-panel label{display:grid;gap:6px;color:#9db4bd;font-size:12px}.customer-search-panel input,.customer-search-panel select{height:41px}.customer-search-actions{grid-column:1/-1;display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}.customer-load-more{display:block;width:min(420px,100%);margin:14px auto 0}.history-tools{display:flex;align-items:center;justify-content:center;gap:12px;padding:8px 14px;border-bottom:1px solid #294657;background:#091924}.history-tools button{padding:7px 15px}.history-tools span{color:#7f9aa6;font-size:12px}.deleted-role{color:#ffb8ac!important;border-color:#8f5050!important;background:#3a191d!important}
.conversation-list{display:grid;gap:10px}
.conversation-card{width:100%;display:grid;grid-template-columns:56px minmax(0,1fr) auto;align-items:center;gap:14px;text-align:left;padding:15px 17px;border:1px solid #34566b;border-radius:14px;background:linear-gradient(135deg,#0b1d2a,#07141f);box-shadow:0 8px 24px #0004}
.conversation-card:hover{transform:translateY(-1px);border-color:#8a7441;background:linear-gradient(135deg,#102936,#0a1c29)}
.conversation-card.has-unread{border-color:#b28b3a;box-shadow:inset 4px 0 #e7ba55,0 8px 24px #0004}
.customer-avatar{display:grid;place-items:center;width:48px;height:48px;border-radius:50%;border:1px solid #d9ad53;background:radial-gradient(circle at 35% 30%,#1d7c6e,#0b3133 68%);color:#fff1b5;font:26px KaiTi,serif;box-shadow:inset 0 0 15px #54e6b633,0 0 0 3px #152532}
.conversation-main{display:grid;grid-template-columns:max-content minmax(0,1fr);align-items:center;column-gap:10px;row-gap:3px;min-width:0}.conversation-player-name{grid-column:1/-1;color:#fff1b0;font:800 clamp(25px,1.65vw,30px) KaiTi,STKaiti,serif;line-height:1.15;letter-spacing:2px;text-shadow:0 0 14px #e7b94e4f}.conversation-main small{color:#6f8da0}.conversation-profession{font-size:12px;color:#a8c3ce!important}.conversation-player-id{font-size:12px;padding-left:10px;border-left:1px solid #395567}.conversation-main em{grid-column:1/-1;font-style:normal;color:#c7d5db;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:4px}
.conversation-side{display:grid;justify-items:end;gap:7px;min-width:190px}.conversation-side i{color:#8ca2ad;font-style:normal;font-size:12px}.conversation-time{display:block;padding:5px 9px;border:1px solid #345667;border-radius:7px;background:#0e2633;color:#dff1f4;font-size:14px;font-weight:800;letter-spacing:.4px;box-shadow:inset 0 0 12px #5ac9dd0c;white-space:nowrap}.conversation-status{display:inline-block;padding:4px 10px;border-radius:999px;font-weight:700;font-size:12px}.conversation-status.pending{color:#ffe7a0;border:1px solid #c4963f;background:#67451b}.conversation-status.replied{color:#84e8c5;border:1px solid #358b75;background:#103d36}
.selection-preview{display:flex;align-items:center;gap:14px;min-height:86px;margin:15px 0;padding:13px 15px;border:1px solid #9d7b36;border-radius:13px;background:linear-gradient(135deg,#1e2b2b,#0b1b27);box-shadow:inset 0 0 24px #d8b45e11}
.selection-preview>span{display:grid;place-items:center;width:52px;height:52px;border-radius:14px;border:1px solid #e7bd62;background:radial-gradient(circle at 35% 30%,#8e4029,#402016);color:#ffefb2;font:30px KaiTi,serif;box-shadow:0 0 0 3px #1f1710,inset 0 0 14px #ffc86544}.selection-preview div{display:grid;gap:3px}.selection-preview b{color:#ffe8a0;font:21px KaiTi,serif}.selection-preview em{font-style:normal;color:#8cb0b9;font-size:12px}
dialog{border:1px solid var(--gold);border-radius:16px;background:#081521;color:white;min-width:420px;box-shadow:0 20px 70px #000c}dialog::backdrop{background:#000b}dialog h3{font:30px KaiTi,serif;color:var(--gold2);margin:1px 0}dialog menu{display:flex;justify-content:flex-end;gap:10px;padding:16px 0 0;margin:0}
.action-dialog{width:min(640px,92vw);padding:23px}.action-dialog form{display:grid;gap:15px}.dialog-head{display:flex;align-items:center;gap:13px;padding-bottom:13px;border-bottom:1px solid #29404d}.dialog-head>span{display:grid;place-items:center;width:48px;height:48px;border:1px solid #d5a84b;border-radius:50%;background:#5e251c;color:#ffe8a0;font:28px KaiTi,serif}.dialog-head small{color:#a5874c;letter-spacing:2px}.dialog-fields{display:grid;gap:13px}.dialog-fields label{display:grid;gap:7px;color:#d7e2e7}.dialog-tip{margin:0;padding:11px 13px;border-left:3px solid #d9ad52;background:#2c24135e;color:#b8c8cf}.dialog-tip b{display:block;margin-bottom:5px;color:#ffd7a0;font-size:16px}.offline-tip{border-left-color:#d7ae4e;background:#3b2d155e}.danger-tip{border-left-color:#e45f66;background:#501b235e;color:#f3c7c4}.danger-tip b{color:#ff8e88}.dialog-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.temporary-result{text-align:center;padding:17px;border:1px solid #3b665d;border-radius:13px;background:#0a2725}.temporary-result small{display:block;color:#8bb5ac}.temporary-result code{display:block;margin:12px 0;padding:13px;border:1px dashed #dfb65c;border-radius:9px;background:#071118;color:#fff0a6;font-size:24px;letter-spacing:2px;user-select:all}.temporary-result p{color:#8fa3ad;margin:0}
.customer-dialog{width:min(900px,94vw);padding:0;overflow:hidden}.conversation-window{display:grid;grid-template-rows:auto auto minmax(260px,56vh) auto}.conversation-window>header{display:grid;grid-template-columns:56px minmax(0,1fr) auto;align-items:center;gap:14px;padding:16px 18px;border-bottom:1px solid #294657;background:linear-gradient(100deg,#102c38,#0a1824)}.conversation-window header small{color:#b39150;letter-spacing:2px}.conversation-window header h3{margin:2px 0;font-size:26px}.conversation-window header p{margin:0;color:#7e98a6;font-size:12px}
.chat-history{overflow:auto;padding:18px;background:radial-gradient(circle at 50% 50%,#102736,#06111a 75%)}.chat-line{display:flex;margin:10px 0}.chat-line.gm{justify-content:flex-end}.chat-bubble{max-width:72%;padding:10px 13px;border:1px solid #38586c;border-radius:4px 14px 14px 14px;background:#102737;box-shadow:0 6px 18px #0005}.chat-line.gm .chat-bubble{border-color:#3d907d;border-radius:14px 4px 14px 14px;background:#123f38}.chat-bubble small{display:block;color:#7993a2;margin-bottom:5px}.chat-bubble p{margin:8px 0 0;color:#edf6f8;white-space:pre-wrap;line-height:1.55}.chat-media{display:grid;gap:7px;margin:4px 0 0}.chat-media img,.chat-media video{display:block;max-width:min(420px,60vw);max-height:330px;border:1px solid #5e8a92;border-radius:10px;background:#04090d;object-fit:contain}.chat-media audio{width:min(380px,58vw)}.chat-media figcaption{max-width:420px;color:#9eb6be;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.reply-bar{display:grid;grid-template-columns:minmax(0,1fr) 120px;gap:10px;padding:14px;border-top:1px solid #294657;background:#081723}.reply-compose{display:grid;gap:8px}.reply-bar textarea{resize:none}.reply-bar button{font-weight:700}.reply-media{display:flex;align-items:center;gap:8px}.reply-media button{padding:7px 13px;border-color:#456f7b;background:#102c39;color:#cfe9ed}.reply-media button:hover{border-color:#d3a94e;color:#ffe6a2}.reply-media span{margin-left:auto;color:#78939e;font-size:12px}
.audio-tools{display:flex;align-items:center;gap:10px}.audio-tools figcaption{flex:1}.audio-tools button{padding:6px 11px;border-color:#5c9c91;background:#123c37;color:#d7fff4}.audio-tools button:disabled{border-color:#3d5c61;background:#182a30;color:#82969b}.audio-transcript{margin-top:9px;padding:10px 12px;border-left:3px solid #63d6bd;border-radius:4px;background:#071b21}.audio-transcript small{margin:0;color:#70cbb9}.audio-transcript p{margin-top:5px;color:#effffb}
::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-track{background:#061019}::-webkit-scrollbar-thumb{background:#355267;border:2px solid #061019;border-radius:10px}::-webkit-scrollbar-thumb:hover{background:#b08a45}
@media(max-width:1180px){.app{grid-template-columns:190px minmax(0,1fr)}.sidebar{padding:18px 10px}.brand b{font-size:20px}.overview{grid-template-columns:repeat(2,1fr)}.split{grid-template-columns:1fr}}
@media(max-width:980px){main{padding:8px}.app{display:block}.sidebar{position:relative;top:0;width:100%;height:auto;margin-bottom:10px}.brand,.side-foot,.nav-caption{display:none}nav{grid-template-columns:repeat(4,1fr)}nav button{justify-content:center;padding:8px 4px}nav button span{display:none}.topbar{min-height:70px}.page-heading h1{font-size:23px}.overview{grid-template-columns:1fr 1fr}.overview article{min-height:86px;padding:12px}.metric-icon{width:40px;height:40px}.section-head{align-items:flex-start;flex-direction:column}.search{width:100%}.tab{padding:12px}.form-grid{grid-template-columns:1fr}.customer-search-panel{grid-template-columns:1fr 1fr}.conversation-card{grid-template-columns:48px minmax(0,1fr)}.conversation-side{grid-column:2;grid-template-columns:auto auto;justify-content:start;justify-items:start;min-width:0}.conversation-side small{display:none}}
@media(max-width:560px){nav{grid-template-columns:repeat(2,1fr)}.status{gap:8px}.topbar{padding:12px}.overview{grid-template-columns:1fr}.login-card{padding:28px 22px}.login-mark h1{font-size:34px}dialog{min-width:min(94vw,420px)}.dialog-grid,.reply-bar,.customer-search-panel{grid-template-columns:1fr}.conversation-window>header{grid-template-columns:46px minmax(0,1fr)}.conversation-window>header>button{grid-column:1/-1}.chat-bubble{max-width:90%}}

.role-hidden{display:none!important}
.bot-control-grid{display:grid;grid-template-columns:minmax(420px,.9fr) minmax(420px,1.1fr);gap:16px}.bot-control-grid .form-card label{display:grid;gap:7px;margin:15px 0;color:#d7e2e7}.bot-rule-strip{margin:16px 0 10px;align-items:flex-start}.bot-summary{display:grid;grid-template-columns:52px minmax(0,1fr);align-content:center;gap:17px 14px;padding:24px;border-radius:14px;background:radial-gradient(circle at 70% 30%,#133342,#07141f 70%)}.bot-summary>div{padding-bottom:13px;border-bottom:1px solid #263f4e}.bot-summary>div:last-child{border-bottom:0}.bot-summary small,.bot-summary b,.bot-summary em{display:block}.bot-summary b{margin:3px 0;color:#fff0ad;font-size:29px}.bot-summary em{color:#75909d;font-size:12px;font-style:normal}.bot-table{min-width:900px}.bot-empty{text-align:center;height:170px;color:#668493!important}.bot-table .role-display-name{font-size:17px}
.registration-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr);gap:16px}.registration-card{padding:22px}.registration-card label{display:grid;gap:7px;margin:15px 0;color:#d7e2e7}.registration-card .primary{width:100%;margin-top:7px}.link-display,.agent-link{display:grid;gap:6px;margin:14px 0;padding:12px 14px;border:1px solid #4b664f;border-radius:11px;background:linear-gradient(100deg,#0c2927,#0a1822)}.link-display small,.agent-link small{color:#83a99f}.link-display code,.agent-link code{color:#fff0aa;font-size:13px;line-height:1.5;white-space:normal;word-break:break-all;user-select:all}.registration-actions{display:flex;gap:8px;flex-wrap:wrap}.agent-list-head{display:flex;align-items:end;justify-content:space-between;margin:24px 2px 12px;padding-bottom:10px;border-bottom:1px solid #263e4d}.agent-list-head h2{margin:2px 0;color:#ffe6a0;font:25px KaiTi,serif}.agent-cards{display:grid;grid-template-columns:repeat(2,minmax(360px,1fr));gap:13px}.agent-card{padding:15px;border:1px solid #8b7138;border-radius:14px;background:linear-gradient(145deg,#102533,#081722);box-shadow:inset 0 0 24px #e0b7580c,0 10px 25px #0004}.agent-card.disabled{filter:saturate(.35);opacity:.72}.agent-card header{display:grid;grid-template-columns:45px minmax(0,1fr) auto;align-items:center;gap:11px}.agent-seal{display:grid;place-items:center;width:42px;height:42px;border:1px solid #d5a94c;border-radius:50%;background:#65311f;color:#ffe9a3;font:24px KaiTi,serif}.agent-card header b{display:block;color:#ffe8a0;font:22px KaiTi,serif}.agent-card header small{display:block}.agent-state{padding:4px 9px;border:1px solid #3f9b81;border-radius:999px;color:#81e4c3;font-size:11px}.agent-card.disabled .agent-state{border-color:#8b5555;color:#f0a2a2}.agent-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:14px 0}.agent-metrics span{padding:9px 11px;border:1px solid #29495a;border-radius:9px;background:#07151f}.agent-metrics small,.agent-metrics b{display:block}.agent-metrics b{margin-top:3px;color:#e9f5f6;font-size:18px}.agent-download{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:10px;padding:0 3px;color:#aac0c9}.agent-download span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-card footer{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.switch-line{display:flex!important;align-items:center;gap:9px}.switch-line input{width:auto}.agent-registration-summary{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:13px;padding:13px 15px;border:1px solid #937337;border-radius:12px;background:linear-gradient(90deg,#2f2412e8,#0b2830e8)}.agent-registration-summary>div{display:grid;grid-template-columns:max-content minmax(0,1fr);align-items:center;gap:4px 12px;min-width:0}.agent-registration-summary small{color:#d3ad58}.agent-registration-summary code{color:#fff0a5;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;user-select:all}.agent-registration-summary span{grid-column:1/-1;color:#89a5b0;font-size:11px}body[data-admin-role="agent"] #players table{min-width:850px}
@media(max-width:1180px){.registration-grid,.bot-control-grid{grid-template-columns:1fr}.agent-cards{grid-template-columns:1fr}}
@media(max-width:980px){.agent-registration-summary{align-items:stretch;flex-direction:column}.agent-registration-summary>div{grid-template-columns:1fr}.agent-registration-summary span{grid-column:auto}}

/* 角色名是玩家档案的主识别信息：总后台第四列的第二行使用
   醒目的书法金字；代理后台第二列首行保持同等视觉层级。 */
body:not([data-admin-role="agent"]) #playersBody td:nth-child(4) .secondary,
body[data-admin-role="agent"] #playersBody td:nth-child(2)>b{
  display:inline-block;
  margin:5px 0 1px;
  color:#ffe08a;
  font:800 19px KaiTi,STKaiti,serif;
  letter-spacing:1.5px;
  line-height:1.25;
  text-shadow:0 0 12px #e8b84966;
}